Below are some of our most commonly asked questions. If we haven’t answered your question, and you need additional assistance, please feel free to contact our customer service department firstname.lastname@example.org or calling us direct at (949) 487-2828. We’re available from 8:30 a.m. to 5:00 p.m., Monday through Friday (PST)
Do you have someone who can help me design my jersey/shirt?
Hot Shoppe Designs has an excellent art department, and our design services are available for $75.00 an hour, one hour minimum.
What is your turnaround time for custom apparel?
Once you’ve approved your art and given us your final sizes, we begin production. Depending upon the size of your order, Hot Shoppe’s normal lead time is four weeks.
Do you offer rush service?
We do, depending upon our current production schedule.
I’m very tall – do you offer special sizing?
Yes, we do. We cut, print and sew your garment on premises and we have an excellent pattern department so you don’t have to buy an oversized jersey to get the extra length you want.
What are your minimums?
We have a six piece minimum per style. Hot Shoppe’s pricing is always quantity-based, with discounts at 6, 12, 25, 50, 100, 250+ and up.
What is your pricing on reorders?
For 12 months from your invoice date, if you order 50% of your original quantities, we will offer you the same price – original order 12 jerseys, order 6, receive 12 pc. pricing for one year.
Do you offer wholesale pricing?
No, see above, all of our pricing is quantity-based.
Do you charge per color?
No, you have unlimited colors. We offer both digital, screen print and offset which allows us to achieve most any color you have in mind.
Can I mix designs with an order?
You can change colors, logos and make small design changes within an order for an additional fee. A complete redesign would be considered a new garment with the associated pricing of a new garment.
Will my jerseys be “semi-custom” (meaning a “stock” design)?
Heck no, your jersey is 100% custom original, no two designs are alike.
Can I see samples of your products prior to placing an order with you?
Yes, we offer printed samples and sizing samples of all of Hot Shoppe’s line so that you can see and feel for yourself the quality and fit for which we are known.
How do I know what size to order?
We have a sizing chart on our website, if you should have any questions about sizing, please just give our customer service department a call at (949) 487-2828
Do you guarantee your work?
Yes, we guarantee all garments for 12 months for any kind of manufacturing defects. This would include zippers, seams and general construction.
What are your payment terms?
We request a 50% deposit to start your order with Hot Shoppe Designs, with the balance due upon shipping. On larger orders, we do occasionally offer terms with a purchase order. Please Hot Shoppe’s customer service department for more info.
Do you charge sales tax?
Because Hot Shoppe Designs is located in the State of California, we do charge sales tax for orders shipped or picked up within the State of California. If you are a California reseller, please download our resellers’ certificate, return it to us, and we will adjust your billing accordingly.
Are there shipping charges?
Yes, we do charge shipping. We use UPS Ground domestically, and we use UPS for our international customers.
Can you expedite my shipping?
Yes, we will ship your order overnight if requested.